Department of licensing complaints

General information Learn more about licenses, background studies and maltreatment investigations. Licensed programs A listing of the types of programs and services licensed by DHS. Report abuse Report abuse of those who receive services of licensed facilities. Report fraud Report fraud by recipients of public assistance programs, and child and health care providers.

Maltreatment investigations Information about maltreatment investigations and reports. On October 25, a memo was sent directly to the existing authorized contact for each provider organization requesting for the current authorized contact to send an email to licensingadminsupport dbhds.

If you have questions related to this process or did not receive the enrollment email, please contact licensingadminsupport dbhds. Or by emailing comments to susan. Archived Documents. Office of Licensing Staff Contact Information.

Board Contacts. Page Content. If you believe the practice or the service provided by a licensee or registrant of the above-named boards or commissions to be unethical, immoral, below an acceptable standard of practice or out of the scope of the profession, you are urged to file a Statement of Complaint Form with the Department of State.

Also, if you suspect someone of unlicensed practice, please file a complaint. Please note the following guidelines before completing and submitting the Statement of Complaint Form:. The Department will not involve itself in a monetary dispute unless it involves an allegation that services were billed for, but were not rendered -- or if there is evidence of other billing or insurance fraud. The Department cannot act as a court of law to impose prison sentences or to order a person to make monetary restitution.

This can only be achieved through the services of an attorney in a civil or criminal court proceeding. Decisions about whether or not to prosecute cases are constrained by the applicable licensing laws, rules and regulations, which set forth specifically enumerated offenses for which the licensing boards and commissions may impose discipline on a licensee. If offensive conduct or activity does not fit within any specifically enumerated offense, disciplinary action cannot be filed against the licensee because the activity is not within the applicable board or commission's jurisdiction If you file a complaint, you may be required to attend a formal hearing and provide testimony in support of your complaint should a decision be made to file formal charges against a licensee.

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Be sure to include any attachments and supporting documents legible copies, no originals that you wish to provide in support of your complaint. You may request a Statement of Complaint Form by mail, by calling the Professional Compliance Office Hotline at if you are calling from within Pennsylvania or at if you are calling from outside Pennsylvania.

A written acknowledgment of having received your complaint will be mailed to you using the name and address provided on your submittal. Unfortunately, due to the large number of cases that we process, we are unable to provide regular status reports or updates. You will be notified of the final disposition of your complaint.