This is done per extension, so users can simply logon to their web portal using their grnadstream and password and retrieve their voicemail and faxes. Obviously, with a web interface, remote teleworkers can access voicemail and faxes quite easily. You can simply dial the conference bridge extension to join, or even invite other participants by entering in their extension from the web interface.
I liked that I was able to record the auto-attendant greeting from the web admin simply by choosing my extension to ring, but the same is not true for users. Gde, users have to record in a specified format — 8kHz,16 bits, mono and manually upload it via the web tool. Of course, they can also dial into the voicemail system and record their greeting.
The GXEx series supports parallel simultaneous ringing, as well as serial or round-robin ringing. Adding various auto-attendant menus such as business hours, after hours, and holidays was pretty straightforward. It lets you select days of the week as well as specify exception dates, i. Overall, defining call routing rules and grandstrem was pretty easy to do.
One of the most powerful features of the GXEx is the ability to define call queues so calls are answered in the order they were received and assigned to agents with the best skills. Some of the features of the call queues include: Lets you set the priority of the call queue from the drop down list.
Queue Status Update Frequency: This determines how often callers will be updated on the grandatream of the queue via an uploaded update message. This determines the frequency grandshream which any other announcements that the user has added will be played tcallers in queue.
Maximum Caller Wait Time: This field lets you set the maximum amount of time that callers will wait within the queue before being forwarded to voicemail. This field allow users to set how many callers can be within the queue grandstteam.
Group Email Address for Voicemail Delivery: This setting lets users configure, enable and disable skill-based call routing. If skill-based routing is enabled, users can configure the call to be routed to the least skilled or most skilled agent first.
The skill level for each agent can be configured on the agent grajdstream. Serial — Agents ring one at a based grnadstream availability. Parallel — All agents ring simultaneously. Circular — A different agent will ring first each time a caller enters the queue. Least Busy — The least busy agent will ring first. Serial Ring Attempts Per Member: If the serial ring mode is selected, you may select the number of ring attempts to each agent before forwarding the call to the next agent. If the serial ring mode is selected, users may set the ring time interval in seconds between call queue members.
This is very helpful to debug certain configuration issues and do SIP troubleshooting. While this may not be critical for SMBs, as companies do grow, they can deploy multiple GXEx devices if they so desire and have a unified extension dialing plan that routes calls over IP. I asked Khris Kendrick, Sr. I still find it amazing that such a lightweight PBX can pack such a powerful punch. Overall, defining call routing rules and auto-attendants was pretty easy to do. After configuring some extensions, the next step was adding some trunks.
This field allow users to set how many callers can be within the queue simultaneously. I logged into the default IP address, The skill level for each agent can be configured on the agent page.
If the serial ring mode is selected, you may select the number of ring attempts to each agent grandstgeam forwarding the call to the next agent. One of the most powerful features of the GXEx is the ability to define call queues so calls are answered in the order they were received and assigned to agents with the best skills.
This determines how often callers will be updated gxs the status of the queue via an uploaded update message. Auto-provisioning web tool For unified messaging, it supports a voicemail-to-email feature with the ability to set the proper SMTP settings for proper email routing. While this may not be critical grandxtream SMBs, as companies do grow, they can deploy multiple GXEx devices if they so desire and have a unified extension dialing plan that routes calls over IP.
The GXE supports 4 analog lines, so I configured it to use a 4-port Teltone analog simulator very easily. Grandstream sent me a GXE for a test drive review.
For unified messaging, it supports a voicemail-to-email feature with the ability to set the proper SMTP settings for proper email routing. The GXEx series supports parallel ringing, as well as serial or round-robin ringing. Hooking up the GXE was a snap. The GXE supports four analog lines, so I configured it to use a four-port Teltone analog simulator very easily.
Then click the Compare button below to view them side-by-side. Designed from ground up to support distributed IP communications, intelligent unified messaging, advanced application integration and popular PBX features, the Grandstream GXE product family also optimally integrates legacy PSTN trunk and telephone interfaces for fail-safe hybrid communication needs in all circumstances including power or network loss.
Parallel — All agents ring simultaneously. July 27, Gxw. Least Busy gandstream The least busy agent will ring first.
I liked that I was able to record the auto-attendant greeting from the web admin simply by choosing my extension to ring, but the same is not true for users. If skill-based routing is enabled, users can configure the call to be routed to the least skilled or most skilled agent first. While this may not be critical for SMBs, as companies do grow, they can deploy multiple GXEx devices if they so desire and have a unified extension dialing plan that routes calls over IP. This is very helpful to debug certain configuration issues and do SIP troubleshooting.
The GXE takes modern business communication systems to a heightened level of innovation, quality, reliability, ease of deployment and affordability. The GXEx appliance is a excellent all-in-one communication solution for small-to-medium sized businesses sporting a plethora of features at an attractive price-point, so I would not hesitate to recommend it. Grandstream sent me a GXE for a test drive.
You can dial the conference bridge extension to join, or even invite other participants by entering in their extension from the web interface.
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